F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

Withing the City of Dar es Salaam Tanzania, we will deliver your order to the nearby WOP Shop which will be easy for you to reach. We have several sales points in Dar es Salaam. In other regions in Tanzania, we also have our shops in almost all big cities in Tanzania. For outside Tanzania, we will ship by post or buses cargo, depending on your preferences

How Long Will It Take To Get My Package?

Depending on your location, the delivery time will vary. But WOP is so keen in making sure that we advice you the best shipping methods available and suitable for you, according to your location, budget and time you would like to get your package.

Do You Ship Internationally?

Yes, Woiso Original Products Co., can also ship internationally by Air cargo or DHL etc, depending on your preferences in speed and cost wise. We have long time experiences in shipping to our customers in America, Europe and Asia. Why not you? Allow us to serve you.

What Shipping Methods Are Available?

The are several good methods for shipping, depending on where do you want us to deliver your order. We can discuss with you all the alternatives and decide the best method for you, and we will be with you to make sure we ship your package on time.

Payment Information

What Payment Methods Are Accepted?

Withing Tanzania you can pay by Mobile method using the common payment methods such as MPESA, Airtel Money, Tigo PESA etc. Also we accept Bank Transfer by Tanzania Shillings or American Dollars. Internationally you can pay us by Bank Transfer and we will confirm back to you once we receive your payment

Is Buying On-Line Safe?

With the security measures we have, we assure you that the payment will be safe and you will receive your goods safely. We value for our customers and we guarantee you that, your money will be safe, and we will be accountable for it.

Orders and Returns

How do I place an Order?

Before you had a tough process to make an order with us, you had to visit our shops or calling us, but now we are going digitally, you can make your order here on our website, doing your shopping and even get payment methods here on our website. It’s easy, fast and safe. Try it now.

Do I need an account to place an order?

We advice you to have an account here on our website so that you can keep your shopping records with us, get discount and even promotions information from us. Although it is not necessary to have an account in order to place an order, but we recommend it, and the good thing is that.. It is simple to make an account here.

Who should I to contact if I have any queries?

For all contacts should be done direct to the office using the email provided when you make your order or any time you want to contact our Company. You emails will be handled with care and priority. The email address is info@woisoproducts.com

How Can I Cancel Or Change My Order?

After we receive your order we will contact you to confirm it within 48 hours after making an order. You can cancel or change your order within 48 hours and we will make a refund to you.

How Do I Track My Order?

There will be several ways of tracking your order, depending on where you are, and which shipping methods we will use to ship your order. We will update you about the tracking methods for that particular order, no problem with that.

How Can I Return a Product?

Depending on where you are, we will provide the best and easy methods to return a products. You can return to the nearby WOP shop in your Area, or by Posts etc. We will advice the best way to return the product after we know your location on this planet.